Archive for the ‘Interesting’ Category

There is no question that gift cards have been hugely successful, at least if you measure how big of a market they’ve become. But in my opinion, the success that has been lavished on gift cards has mostly been undeserved. By just about all measures, they are a terrible product; as gifts they are usually impersonal and thoughtless, often come with ridiculously high fees and short expiration dates, are easy to lose, and generally hard to get all of your value from. I suspect they have been a success because, well, most gift card issuers have been successful and tricking consumers into buying them by hiding the fees and, let’s face it, most occasions that would warrant a gift card in our culture have become fairly shallow events.

That being my personal view of gift cards, it is hard for me to comment positively about a website (www.giftcardgirlfriend.com) with the purpose of finding occasions for you to give the right kind of gift card, and helps you solve problems like not wanting the recipient know how much you spent on a gift card.

In fact, the very existence of a site like this somewhat validates my overall view of gift cards, doesn’t it?

As smart phones become more ubiquitous, applications related to gift cards are bound to appear with greater frequency. We’ve previously reported on an iPhone app from Wildcard Network that allows you to store your gift card information (so you have it when you need it), but few gift cards are supported. Joining the ranks of imperfect but promising applications is an iPhone app from GiftCards.com that allows you to activate or look up the balance your your Visa gift card, presumably only the ones sold by GiftCards.com. The main problem with this is the disconnect between the buyer and recipient of the card. The buyer might think it is a cool idea but the recipient might not have an iPhone or not know about the app, so it does them no good.

But, these apps may be imperfect, but they are a step in the right direction. What might make gift card apps more practical is the acceptance of a purely virtual app based gift card, possibly a counterpart of a physical card (i.e. you could use either/or) that is accepted by retailers. Consider this: I recently flew and used nothing but a bar-code displayed on my iPhone to get through TSA security and board the airplane. If this works with TSA, surely it has to be possible eventually with retailers.

Short of that, I would love to see someone create an app that allowed you to look up the balance on ANY gift card (each retailer/issuer would have to be accommodated separately – a lot of work) simply by using the phone’s camera to view the front of the card, much like apps that can do a price check by using the camera to view a bar code. Now THAT would be useful!

While the details are as of yet thin, Target announced gift cards that can be kept on mobile phones. Hey, I am for anything that makes it more likely you will have your gift card with you when you shop.

Trouble with your gift card at Best Buy? Be careful not to get arrested like one customer did. Seems the Best Buy staff was having trouble with her AMEX gift card and made the unfortunate assumption that she was trying to pass of a tampered with gift card. She wasn’t, the Best Buy staff were just idiots. What’s worse, they actually did this to another person trying to us a MasterCard gift card the same night.

Someone came up with the idea of a gift card that could be used to pay utility bills. Rather than give you some random gift card, people could sign you up for this gift card that was accepted by certain utility companies. Sounds like an interesting idea but it must be very regional as none of the companies you can pay I have ever heard of.

Gift card issuers like to claim that gift cards are the most popular gift. Cashstar, a company that manages digital gift card networks for retailers, recently shared some trends that point out that gift cards may be popular, but they are most often the gift of LAST resort, not first choice. My interpretation – people often buy gift cards when they don’t have time to get another gift or just plain forgot to get a gift.

I’ve found this to be true with many problems. One couple was promised a gift card by ADT as a promotion for signing up for a security system, but despite months of waiting and many calls, it didn’t come. So they called their local news channels problem solver, they contacted ADT, and the gift card finally came. The unfortunate truth is that often it is only the threat of negative publicity that will get companies to do the right thing. (story)

I haven’t quite made up my mind about electronic gift cards (e-gift cards?). Electronic only gift cards like one we recently received for Barnes & Noble have been around for a while but have mostly been online only, but a new offering by CashStar, for stores such as Home Depot and CVS, allows for gift cards that can be printed out and taken to a store to use in person, as well as online. I like the idea of having an email trace of the gift card as it makes it less likely that I will lose it completely (such as I might lose an actual plastic gift card) but I am less likely to have a gift card with me when I visit a store if I have to print it out first.

A recent Ebay auction sold a $100 Visa gift card for $161.50. That makes no sense to me.

What gift card has no fees, never expires, is always worth exactly what you paid for it, can be spent anywhere, and will never be subject to bankruptcy? Well, none. But I have an idea for a gift card that will satisfy all of that.

Basically, it would be a gift card with a hollowed out spot in the center where you can stuff some cash.

This article in the Chicago Tribune’s Consumer Help column tells us a couple of things anyone should know: First, contacting either a newspapers or TV stations consumer help guru is possibly the best way to get stubborn banks or other companies to change their minds and give you what they want. Almost every story I have read in one of these columns has resulted in the company reversing its previous position. Second, ridiculous policies still exist for gift cards, like in the reference article where a Visa gift card expires and loses ALL of its value in less than one year. Despite the best efforts of legislators, this behavior will continue, as trickery is the way many companies and most banks make their money these days. With gift cards, you must ALWAYS be on your toes, even after the new gift card laws take effect next year.

If this app from Wildcard Network works the way it claims, it may solve a problem I’ve always had with gift cards, not having them with me when I am at a store and want to use them. The app allows you to virtually store your gift cards in the iPhone so that you can use them at any time. You can even check balances right from the app. The app is free.

What is the downside? Very few supported cards right now. For instance, I have in my wallet two Barnes & Noble gift cards and a Home Depot gift cards. Neither of them is supported at this time. They also don’t support open-loop (Visa/MasterCard) gift cards (yet?). If they are able to widen their support to most gift cards, this could be a very cool app.

Here is a blog post showing some new dual purpose gift cards; one glows, one is a remote control car, one is a USB key, one is an MP3 player, and one is a digital camera. Is this really what will drive people to buy gift cards, or are stores just desperate?

Someone did a survey where they asked people if they preferred gift cards vs. other gifts, such as DVD’s. The very not surprising results were that people preferred gift cards. Perhaps a better survey would be to ask people if they preferred gift cards or cash. My prediction: 99% of people would take the cash.

I’m scratching my head about this one. Do people really want gift cards that double as toys? Will it get people to buy gift cards that otherwise might not?

Two women Pennsylvania agreed to walk around in public carrying sandwich boards that announced that they had stolen from a 9-year old after stealing the little girls gift cards, in exchange for no jail time. Perhaps if they made Postal employees do this when they were caught stealing gift cards …

Western Union just announced a new prepaid debit/gift card, but I think they missed the real feature that Western Union as an organization could offer. Hardly a week goes by that I don’t hear about a Postal Service employee getting caught stealing gift cards from the mail. The mail is clearly an insecure way to send gift cards and when you do send them via USPS, you take your chances. You can purchase the Western Union gift cards online and have them sent to the recipient Fedex Overnight, second day, or regular First Class mail. Western Union’s real strength is the number of locations – about 345,000 agent locations worldwide. If Western Union allowed you to send the gift card to the recipients nearest agent location, that would skirt the mail safety issue and would be a significant value-add for a gift card that is otherwise indistinguishable from the rest of the pack.

Update 4/13/10:  They apparently have a new promotion that offers free shipping through First Class Mail for their gift cards.

According to this Slate article, retailers sell low value gift cards ($5 or $10) because they know most people will spend more than that when the come in to use the gift card.

A startup called rackup has developed a new discount gift card site that uses a complicated short and quick auction scheme to sell gift cards at a discount (plus the chance to win an added value bonus). The average discount is 18%. They have apparently managed to attract $3.5 million in funding?

Consumers can already get a 15% or better discount on most gift cards at one of the MANY discount gift card sites out there. I’m not sure a complicated auction scheme like this would have a significant appeal to consumers.

I suspect this site will dump their auction scheme eventually and turn into an ordinary gift card resale site.

But then again, the very fact that consumers spend so much money on an obviously deficient product (gift cards) probably means that many of them will play this silly bidding game thinking they are getting a great deal, when in fact they are not.

The recent Series A funcing round of $4.8 million that Plasic Jungle just scored from the likes of Shast Ventures, Bay Partners, and First Round Capital is the first such investment in a gift card site that I’ve seen. (article)