Archive for the ‘Tips’ Category

The latest scam to involve gift cards is a decidedly low-tech one.

It looks like someone crashed a bunch of weddings in California and stole the piles of gift cards (and cash) given to the bride and groom and has been doing so for several years.

The problem is that gift cards are usually about as untraceable as cash, but aren’t usually treated as such.   While it may be conspicuous for someone to walk out of a wedding with large boxes of gifts, raiding the gift card basket takes mere seconds and can net a crook thousands in gift cards and sometimes envelopes of cash.

This can be exacerbated by the fact that wedding receptions are often held in places and at times that are open to the public, and are often attended by a lot of people that don’t know each other, making it easy for a thief to steal while blending in.  And most people don’t expect theft at a wedding.  At our wedding one of our guests expensive digital camera was stolen.

Whether you are mailing your gift cards, receiving them at a wedding, or leaving them in your car, take the same precautions with gift cards as you would cash – make them look like something other than what they are, hide them, or guard them.

I have yet to do a comparison of all the major gift card secondary marketplaces of my own, but I recently came across an article that referred to a comparison of seven sites done by Consumer Report ShopSmart magazine.  Unfortunately I am unable to find the original article as the ShopSmart magazine website has limited content, probably to motivate people to subscribe to the paper magazine.

Nonetheless, the results are about what I would have expected.

Whether you are buying or selling gift cards, there is no clear leader on value, but two sites most often had the best prices – Plastic Jungle and Card Pool.  You best bet is to shop around on multiple sites to find the best deal.

Update:  Here is the video of the ShopSmart review of these sites.

Boy, a used gift card meta-site like I suggested the other day would sure come in handy.

I often criticize gift cards as being very impersonal gifts that shows you put little thought into what you got the recipient.

Well, perhaps there is a way gift cards can actually be made more personal.

My brother-in-law’s wife makes all her own cards – birthday, holiday, etc.  They are truly amazing creations and she makes each one especially for the person she gives it to.

Along those lines, when I came across this blog post showing how to make your own gift card holder, I thought, not a bad way to make it a little personal and show someone you actually thought about the gift a little.

As evidenced yet again by this “7 On Your Side” article, when something goes wrong with a gift card that shouldn’t have happened, such as the card not getting activated correctly, and the issuing company is dragging its heals, or flat-our refusing to help you, the best way to get results is to contact the consumer advocate at your local TV station or newspaper.  It is amazing how a call from one of these folks, and the threat of negative publicity, can get a company immediately off its butt.

Update:  Here is another story about an Amex gift card not properly activated at purchase from a Duane Reade store.  This does in fact seem to happen occasionally, so always check your cards to make sure they are properly activated the first chance you get.

States escheat provisions (the turning over of unclaimed property to the state) for unused gift card balances has become big income for states general funds.  But beyond gift cards, companies in general are required to turn over unclaimed property to the states which then administer an unclaimed property database where consumers can look to see if there is anything that belongs to them.

With gift cards, this is a mostly futile exercise as most gift cards are not traceable to any particular name.

But with many other forms of unclaimed property, this is not the case.  Unclaimed property can take the form of a bank account which has laid dormant for many years, a credit balance on a utility account when you move, or pay from a former employer.  In all cases, the property is considered unclaimed because the company or organization with the funds does not have accurate contact information for the owner of the those funds.

When I first learned about unclaimed property databases, I searched for myself, everyone in my family, extended family, friends, etc., in all the states we currently live in or used to live in.  For my wife, I found $1,500 from a previous employer.  For my dad, I found $80 from an old utility account.  For my brother-in-laws sister, I found $1,000.  The point is, there is real money for real people in unclaimed property databases and the only thing keeping people from getting it back is educating people to look for it.

I highly recommend that everyone search for unclaimed property in their name.

To search for unclaimed property in any state, find the state’s unclaimed property website at www.unclaimed.org.  Go to that state’s unclaimed property website and enter your name for the search.  It is as simple as that!

The National Conference of State Legislatures has put together this great summary of state gift card laws, which also includes each state’s Escheat provisions (state’s rules on claiming unspent gift card funds as unclaimed property that must be turned over to the state), something which the slightly simpler to read Consumers Union gift card law summary does not include.

Part of the reason I started GiftCardAdvocate.com was to educate people so that they could get more value from their gift cards.  That information includes listing all the available options for selling your unwanted gift card.  Most services listed there also sell gift cards at a discount.

I was pleased to find this very straight forward introduction to selling your gift card using one of the major gift card buying/selling sites, from MSNBC.com.  If you have unwanted gift cards but have not yet tiptoed into the resale marketplace to sell them, give the article a read.

Ok, this post is really only loosely related to gift cards.

Starbucks recently announced that they are making WiFi at all their locations free for everyone, as of July 1st.  This is a great idea!

How is this related to gift cards?  Starbucks is one of the few gift cards that I can easily completely use up.  I am a coffee drinker and if I have a Starbucks gift card in my wallet, I will gladly go to Starbucks rather than somewhere else.  With free WiFi in the mix, I might actually take advantage of discounted Starbucks gift cards if they were in front of me.

A recent article on Forbes.com entitled How to Avoid Getting Stuck with a Worthless Gift Card has the following advice:

So before you buy a gift card–particularly one you don’t expect will be used immediately–you may want to check out the financial health of the retailer or restaurant that issued it.

Right, people are going to go out of their way to check out the financial health of gift card issuers.  This is not likely for gift card givers and even less likely for recipients.

We have some better advice:  If you want to avoid getting stuck with a worthless gift card (a) don’t buy them, but if you do receive one (b) SPEND IT IMMEDIATELY!

Gift cards have become a necessary evil in today’s society.  Even if you don’t buy them, they are so ubiquitous and easy (read, lazy) as last-minute gifts, you are bound to receive one or more per year.  So anything that makes gift cards easier to use is Ok by us.

It is no great secret that close-loop (store specific) gift cards are the better deal vs open-loop (Visa-type) gift cards; they typically have no up-front charge and do not carry fees.  Most state laws, and the new Federal laws, make them last a long time and you can cash out the last few bucks in many states.

That why this multi-restaurant gift card that a group of restaurants in Connecticut have created is such a good idea; it combines the convenience of an open-loop gift card with the value proposition of a closed-loop one.

A UCLA student managed to pilfer over $16,000 off of other peoples Visa gift cards over the course of a couple of weeks.  It isn’t yet clear how the student got hold of the gift card numbers.

We have yet to see open-loop gift cards that are not packaged well enough so that their sensitive information is not hidden away from casual viewing.  Someone would have to open the packaging to be able to copy the gift card numbers, which would be required to steal money from them, and open-loop gift card packaging is very sensitive to tampering.

One possibility is that the student was able to take steal the cards, open the packaging in such a way so it was overlooked by the purchasers, and return them to the store.  Always a good idea to inspect the packaging closely when you buy one of these cards.

As we’ve reported on several occasions, States are getting more and more aggressive at appropriating gift card $$$ from retailers that are considered unredeemed.  It is a long shot, but as Consumerist reports, it is worth checking States unclaimed property lists to see if there is anything under your name.

But, even if getting any gift card $$$ you’ve long forgotten about back is a long shot, it is a good practice to check unclaimed property lists periodically.  Doing so about a year ago I found $1,500 that belonged to my wife (from her former employer) and around $1,000 that belonged to my brother-in-law’s sister.  I also found about $100 that belonged to my father (long-dead AT&T account overpayment).  You never know what you will find.

Often times, when a closed-loop gift card received from another person is a pain.  It might not be for something you use very frequently, and thus not very useful.  Unless the giver really nails it by giving you a gift card to an establishment that you frequent, the gift cards can sit around for a long time before being used, if ever.

Of course, you can sell it for less than face value at any one of the many gift card buyback or trading websites, or sell it on Ebay.

On the other hand, I like the idea of buying gift cards for myself for businesses that I DO frequent if I can get them at a discount, such as from one of the gift card resale businesses.

So it is with great interest that I recently found quite a few discounted gift cards at Costco.  In this sense, they are really discount cards, as I am not gifting them to anyone but buying them for myself.  On average, the restaurant gift cards Costco offers are at a 20% discount.  Not a bad deal.

The Consumerist reports that some sites have popped up claiming to allow gift card holders to check their gift card balance. But what they are really doing is stealing the numbers so they can clone the cards and drain them.

Only go to the website printed on your gift card to check the balance.

Security problems with store gift cards are widely reported and have been around for at least five years.  As a recent report from StoreFrontBackTalk shows, many store gift cards, including ones from Target and Starbucks, are still allow for the simplest and most insecure of security holes.

This security problem involves someone getting enough information from the gift card on display, such as from a bar code or the numbers actually printed on the card or packaging, so that a thief can clone the card, wait for it to be activated, and then spend the card value before the legitimate customer does.

A general rule of thumb is that if you are able to handle a gift card, so can a thief, so consider the card insecure.  This includes dispaly racks such as GiftCardMall found in Safeway and other stores.  An exception to this rule is open-loop (Visa-type) gift cards, which include secure packaging that prevents this.  In several years of reporting on gift card issues, we have yet to see a problem with open-loop cards in this respect.  An exception would be if the packaging looks to have been tampered with to any degree.

As evidenced by this story about an Amex gift card purchased at a Duane Reade pharmacy but not actually activated, mistakes like this can happen.

It is a very smart idea to check the balance of your gift card as soon as possible after you purchase it to make sure it was activated correctly and the balance is as it should be.  It is also a good idea to keep your gift card receipt so you can prove your purchase should you have a problem later on.  When giving gift cards, include the receipt.  Some gift cards will require a receipt for replacement if it is lost of stolen.

We recently updated and expanded our comprehensive list of gift card resources – websites that allow you to buy/sell/trade your unwanted gift card away; the list includes over 50 sites now.

Over 10 of these sites are now in the deadpool.

There are very few unique sites.  Most follow one of the few business models that has been used for gift cards to date.

Judd over at ScripSmart has tackled one of the things I’ve had on my list for a long time but never got around to – compiling information on all lots of individual gift cards.  Additional information included in his very useful site is information about gift card state laws, a comparison of state vs Federal gift card laws, and even the ability to track your gift cards and set personal alerts, if I understand how the site works correctly.

Definitely worth bookmarking.

Some rebate cards, like those provided by Verizon wireless, carry the Visa or MasterCard logo and can be used as credit/debit cards.  We just outlined how important it is to be careful with rebate cards as they don’t carry the same safeguards as gift cards and don’t fall under the new Federal gift card rules, but here are more tricks as reported by the WalletPop blog.

Trick number one:  Take the card into your bank and attempt to have it turned into cash.  Apparently this is allowed on some cards.

Trick number two:  Use the card to buy another open-loop gift card, one that DOES have the gift card safeguards.

The latest Postal Service employee charged with stealing gift cards from the mail is believed to have stolen as many as 1,200 gift cards.

The best tip we can give you is DON’T SHIP GIFT CARDS THROUGH THE MAIL!  But if you do have to, don’t make them look like greeting cards with a gift card inside, which can be easily felt from the outside.